At Mone-Care, we aim to provide high-quality home fragrance products. Due to the handmade and hygienic nature of our items, we do not accept returns or exchanges for change of mind. Please read the policy below carefully before placing an order.

1. No Returns for Change of Mind
   We do not accept returns or refunds if you decide you no longer want the product after purchase. This includes situations where the fragrance is not to your personal preference.

2. Damaged, Defective, or Incorrect Items
   If the product arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.
   We may request photo evidence to confirm the issue.
   Once approved, we will offer a replacement, store credit, or refund depending on availability and product type.

3. Hygiene and Safety Restrictions
   Used or opened items, including candles that have been burned or wax melts that have been heated, cannot be returned.
   Products with broken seals or packaging that has already been opened are also not eligible for return unless the issue was present upon delivery.

4. When Return Shipping Is Required
   If a return is required as part of a verified damage or defect claim, we will provide instructions.
   Return shipping costs may be covered by Mone-Care if the issue is our responsibility.
   If the return is requested without a valid reason under this policy, shipping costs will be the customer’s responsibility.

5. Consumer Rights
   This policy operates within the scope of EU consumer regulations.
   Some items may not fall under the standard EU right of withdrawal, especially products considered hygiene sensitive or consumable.
   We encourage customers to contact us if they have concerns before opening the product.

6. How to Submit a Claim
   To report a defective, damaged, or incorrect item, contact us through the details on our Contact page and include:

• Order number

• Full name

• Photos of the issue and packaging

We recommend checking your products immediately upon arrival.

7. Processing Time
   Once approved, refunds or replacements are processed within 14 working days.
   Refunds are issued to the original payment method unless otherwise agreed.

8. Final Note
   We reserve the right to update this Return and Refund Policy at any time.
   By placing an order, you agree to the terms stated above.