Return Policy

We want you to enjoy your Mone-Care order. If there is a problem with your order, please contact us as soon as possible so we can review it and help you with the correct next step.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery or pickup. Please include your order number, a short explanation and clear photos of the product, packaging and any visible damage. After reviewing the issue, we may offer a replacement, store credit or refund depending on the case.

Returns for unopened items

Unopened and unused items may be considered for return within 14 days of receipt, provided they are in their original packaging and in resaleable condition. Return approval must be requested before sending anything back.

Items that cannot be returned

For hygiene, safety and quality reasons, we cannot accept returns of used candles, opened soaps, opened fabric mists, opened diffusers, used wax melts, personalised items, damaged items caused by misuse, or products that have been stored or handled incorrectly after delivery.

Change of mind

Because Mone-Care products include handmade and home fragrance items, returns for change of mind are reviewed case by case. Delivery fees are not usually refundable for change-of-mind returns.

Return shipping

If a return is approved, the customer may be responsible for return delivery costs unless the item was incorrect, damaged or defective when received.

Refunds

Approved refunds are processed to the original payment method where possible. Refund processing times may vary depending on the payment provider or bank.