Privacy Policy

Mone-Care respects your privacy and handles personal information carefully. This Privacy Policy explains what information we collect, why we collect it and how it is used when you visit our website, contact us or place an order.

Information we collect

We may collect information such as your name, email address, phone number, billing and delivery address, order details, selected delivery method, selected Akis Express pickup station, payment status and messages you send to us.

How we use your information

Your information is used to process orders, arrange delivery or pickup, contact you about your order, provide customer support, improve our website and comply with legal, tax or accounting obligations.

Payment information

Card payment details are handled by the payment provider and are not stored directly by Mone-Care on this website. Cash on delivery orders are recorded with the payment status needed to manage the order.

Delivery partners

When needed, order and contact details may be shared with delivery partners or pickup service providers so your order can be delivered or made available for collection.

Cookies and website data

Our website may use cookies or similar technologies to support normal website functions, cart operation, checkout, analytics and security. You can control cookies through your browser settings, but some website functions may not work correctly if cookies are disabled.

How long we keep data

We keep order and customer information only for as long as needed for order handling, support, legal, tax and accounting purposes.

Your rights

You may contact us to request access, correction or deletion of your personal information where applicable under data protection law. Some information may need to be retained where required for legal, accounting or legitimate business reasons.

Contact

If you have questions about this Privacy Policy or how your information is used, please contact Mone-Care through the contact details provided on the website.